Please note there are different policies for hand-knotted rugs and carpet area rugs
THIS POLICY DOES NOT APPLY to all customers outside of iran ,custom ordered rugs, carpet and carpet area rugs, custom rug fabrication and alterations of any kind, rug & carpeting pads, wholesale, or trade accounts
Call us at 00989121787723 or email at [email protected] to inquire about shipping and return policy outside the iran
At MORERUGS, we hope to help you find the perfect rug for your home, which is why we give you a chance to view any handmade rug in your home for three days. If you decide the rug is not for you, you may return it within two days for a refund, less return shipping charges. The following conditions apply:
Each carpet area rug is made-to-order, which is why all carpet sales are final. Once you place your order, we will contact you via email or phone to confirm the exact dimensions, carpet product, and color before processing your final order. This policy applies to carpet rolls as well.
Terms of Sale Shipping – Your new rug will ship for FREE in the Iran !Upon receiving payment in full for your purchase, we will ship at least one individual rug free of charge anywhere in the iran. Shipping charges will apply for all other areas..handknotted rugs are shipped within 2-4 Days upon receipt of full payment either by tipax or a common carrier, depending on the finished size and dimensions of the package. Depending on where you live, the time it may take for your shipment to reach you will vary.Carpet area rugs generally ship within 4 to 6 weeks upon receipt of payment in full. Shipping times depend on the availability of the carpet and the time to fabricate.We are not responsible for delays beyond our control, such as trucking, production, supplier, or delays caused by an act of God, natural disasters, or government-ordered shutdown. Your satisfaction is our priority, as we will always do our best to keep you informed of shipment status. MORERUGS does not mark up shipping fees, nor do we charge for packaging or handling if shipped within the iran,
Please call us to arrange your return shipment at 00989121787723. Return Shipping Address:MORERUGS No14,zhila,moghadasi st,niavaran,tehran
Warranties
All products on this Website are subject to availability. Many of our rugs are unique, one-of-a-kind pieces and available for sale in our retail showrooms.All products on this site are sold “As Is.” No guarantee or warranty, express or implied, is made of the products, including without limitations its condition, merchantability, fitness for a particular purpose, rarity, or historical relevance. Colors – we make every effort to display the colors of our products accurately. Please know the actual colors you see will depend on your monitor or viewing device, and we cannot guarantee the color accuracy of your viewing device
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